SUMMARY
Senior Business Systems Analyst, manager and mentor with 26 years of IT and Healthcare experience, delivering high-quality solutions for EDI, project management, and software implementation. Skilled in working with diverse teams and stakeholders, communicating effectively, and leading by example. Proficient in software development methodologies and best practices, process innovation and automation, and user needs analysis. Seeking to leverage my expertise and experience to contribute to the success of your organization.
TECHNICAL SOFTWARE
EDI Tools: EDIFECS, Gentran, Foresight, HIPAA Compliancy with ANSI X12 837, 999, TA1, 277CA, 834, 835, 270, 271 ·
Reporting Tools: Crystal Reports 9, Xi & 2008, Cognos, Business Intelligence & InfoView ·
Database Tools: SQL, Oracle, IBM AS400 (iSeries), MS Access, MS ·
Project Management Tools: ServiceNow, SharePoint, MS Teams, MS Workflow, Daptiv, MS Project, MS Office, Excel, PowerPoint, DevOps, Azure · Other Tools: VBA, HEDIS, Inovalon, PaperFree (NEON, ECMap), PCL Code, Geo Access, Inter/Intra-Net, MCNet (OAO), SnagIT, TextPad, Focal Point, , Visio, MapPoint 2001, MHC, FoxPro, Lotus Notes, Daptiv administrator, Sungard & HP Quality Center, Workday, Workday Learning, HL7 ·
Practice Management Systems (PMS): MediSoft, EZMed, SharePoint 2013, Lytec Medical, Medical Manager, EDIFECS ST & EM, UltraMed, VersaForm, CompuMedic, TITAN, Doc2000, Apex & Compulink Advantage. · Certification: FBI background cleared 2024.
PROFESSIONAL EXPERIENCE
Sr. Business Systems Analyst / Technical Lead || Consultant
ORANGE COUNTY SUPERIOR COURT (Randstad USA)
Mar 2022 – Feb 2024
*Facilitate, navigate, and influence stakeholders from line staff to senior management in SaaS solutions projects.
*Conduct JAD sessions, eliciting requirements, and facilitate data exchanges between Court and partner agencies, including Probation, DA, Public Defender, and other law enforcement.
*Develop test plans, coordinate QA and UAT, use basic SQL, create business process flows, prototypes and mockups, and UI design.
*Communicate effectively with project teams and review project deliverables and deadlines.
Sr. Business Systems Analyst || Consultant
WARNER BROTHERS (Genuent)
Jan 2020 – Apr 2021
*Experienced HR Systems Analyst reporting to the Executive Director of HR Technology.
*Expertise in HR and Payroll systems, Workday, and vendor management.
*Led and supported discovery sessions, functional and technical design specifications, and business process changes for Workday break fixes and enhancements.
*Acted as a liaison between HR, Technology, Finance, and other stakeholders to gather business requirements for system modifications, enhancements, and implementations.
*Managed project schedules, timelines, and resources and developed and executed test plans. Collaborated across teams to test and roll out new connections to Workday. *Mentored business analysts and performed other duties as required
Sr. Business Systems Analyst || Consultant
RANDSTAD (BCBS of California)
Jun 2018 – Dec 2018
*Business analyst with experience in leading project meetings, eliciting requirements through interviews, document analysis, workshops, and business/workflow analysis using agile and waterfall methodologies.
*Developed reporting tools to distribute data to project stakeholders and management.
*Consulted on a member-migration project, migrating and merging existing Care1st data and systems with BlueShield of California.
*Conducted system testing with EDIFECS.
Sr. Business Systems Analyst || Employee
LA CARE HEALTH PLAN
Jun 2014 – Jun 2018
*Experienced software implementation and configuration administrator with a strong background in system integration and testing using EDIFECS.
*Successfully managed a SharePoint site and served as the implementation analyst.
*Communicated effectively with trading partners for Medicare & Medi-Cal Claims and Encounters.
*Reduced manual processes and implemented a paperless workflow by automating an entire department.
*Managed multiple projects, including a project manager for software implementation on HEDIS efforts, conducting project meetings to review deliverables and timelines.
*Skilled in eliciting requirements through interviews, document analysis, workshops, surveys, and business/workflow analysis using agile and waterfall methodologies.
*Worked closely with development teams to translate business requirements into technical requirements.
Business Intelligence BSA – Consultant
University of Southern California
Jan 2013 - Apr 2014
*Experienced Business Analyst with expertise in eliciting Workday reporting and Cognos reporting requirements through interviews, document analysis, workshops, surveys, and business/workflow analysis.
*Subject Matter Expert in data reporting/extraction from the system of record (Workday).
*Developed roadmaps, requirements, and specification documentation.
*Worked with development teams to translate business requirements into technical requirements.
*Provided timely reports on institutional business requirements gathering for weekly reporting.
*Analyzed and evaluated information from multiple sources, distinguished user requests from underlying needs, and served as a liaison between customers and development/business process teams.
*Participated in project meetings and worked with quality assurance to meet functional needs.
EDUCATION / TRAINING
*Crystal Reports 2008 – Advanced Training
*Crystal Reports Business Objects Server - Administrator Training
*Marketing and Advertising, Pierce College
*Business Law, Pierce College
*Visio, Advanced Training
*MS Project, Advanced Training
*Coursework on Computer Science
*Certificate, Visual Basic for Applications, UCLA Extension
*Coursework to obtain AA, Computer-Aided Drafting, ITT Technical College
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